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EE Hub resetting multiple times a day

IANNEADE
Contributor
Contributor

‎19-09-2021 10:20 PM - edited ‎19-09-2021 10:25 PM

This happens to my HUB most nights at 9pm and also sometimes at 10pm, I have phoned tech support quite a few times with three visits from Openreach Engineers and one cube technician who couldn`t tell me why. Why is this happening EE and not to just myself. Don`t tell me its noise on the line because the two BT engineers found none 

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13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star
In response to IANNEADE

‎20-09-2021 10:13 PM

That SH is also giving you the top speed, 40 Meg, for your BB product as the 1st 1 you posted. You should be seeing no diff in speed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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IANNEADE
Contributor
Contributor
In response to XRaySpeX

‎20-09-2021 10:19 PM

That is hub 3 and its reset once since iv`e set it up, and its an experiment by myself to use my phone as a hotspot from that router which gives me extra speed, the thing is me and my wife has the same laptop with same specs her gets the full speed with all routers my laptop only gets the speed from hub 1. Hub 2 and 3 I get 7mb download 

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XRaySpeX
EE Community Star
EE Community Star
In response to IANNEADE

‎20-09-2021 10:24 PM

Then the issue is with your WiFi connection.

 

Try a speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph. Do this with routers 1 & 3.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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IANNEADE
Contributor
Contributor
In response to XRaySpeX

‎20-09-2021 10:44 PM - edited ‎20-09-2021 10:47 PM

1st link is hub 3 using my phone as a hotspot and laptop connected to it

https://gyazo.com/27c544a420efccda366c0ebf69c57453

2nd link my laptop is connected to hub 3 directly

https://gyazo.com/31d64c8b89550073f15c5e7a3ae7b458

 

Hub 1 gives me constant 36gb download as it does with my wife`s  hers will also get 36gb when connected to hub 3

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