EE Hub resetting multiple times a day

[IANNEADE]

This happens to my HUB most nights at 9pm and also sometimes at 10pm, I have phoned tech support quite a few times with three visits from Openreach Engineers and one cube technician who couldn`t tell me why. Why is this happening EE and not to just myself. Don`t tell me its noise on the line because the two BT engineers found none 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[IANNEADE]

 https://gyazo.com/ee4b39a0ab7ed93f5d3cddcd312a986d

https://gyazo.com/0e5f504818b7280e8af359d73f2648ac

Its usually the Network resetting

[XRaySpeX]

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[IANNEADE]

All that was done by an open reach engineer last week, she went to the cab and did something getting pretty fed up of the drop outs now its happened twice tonight once at 9pm and again at 10pm

[XRaySpeX]

Well, you came to us for advice, not OR. If you don't want our advice you don't need to take it, but why ask us? OR have obviously not fixed the issue, so why go blindly by what they say?

[IANNEADE]

I do need help yes but as stated I have had 3 Openreach engineers and one cube engineer and all said that what figures the router is showing is correct, BT admittedly goes to the cab and say they have either turned the threshold up or down and then even the same night I get a reset or maybe two. Its a brand new telephone box fitted by engineer two. I have had 3 in total EE Hubs hub one is the only one that gives me the speeds i`m paying for hub 2 and 3 gives me around 7mb download, what I use the internet for that is no good at all so never used them hub 1 gives me my speed but resets. I`ve never given hub 2 and 3 a chance tbh until tonight where i`m using my phone connected to hub 3 and using it as a hotspot I get close to the speeds I pay for this way. Its a trial to see if the newer hubs resets at all tonight

[Mustrum]

It may be worth starting again, no one on here knows what has happened with your line, so rely on you answering the questions, and posting the information requested.

Whilst this may be frustrating, until some kind of mind reading technology is developed, it is the only option we have to help you.

[XRaySpeX]

Post the router stats from SHs 2 & 3.

[IANNEADE]

https://gyazo.com/6cd4ad627ceb865cba5b704ba808ef61

https://gyazo.com/a1be9fcf160269b74f97e42bc01ca1d2