EE Home app

FBindley
Investigator
Investigator

‎24-05-2021 09:51 PM

I’m just taken out EE HBB and I want to set up the app but I keep getting an error message saying that I’m not connected when I am.  

E70D9B73-2389-4400-9DB1-B9203BECE1E4.png

I’ve given the app permission and turned off private connection as in the pinned post and I’ve deleted and reinstalled the app but I’m totally stuck!

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎25-05-2021 08:19 AM

Hi @FBindley

 

Welcome to the community.

 

Did you try restarting your router?


Chris

0 Helpful
FBindley
Investigator
Investigator
In response to Christopher_G

‎25-05-2021 09:21 AM

Hi @Christopher_G  yes I have tried restarting the router!

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Christopher_G
EE Community Support Team
In response to FBindley

‎25-05-2021 09:46 AM

Could you try forgetting the network and re-connecting to it please, @FBindley?

 

Chris

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FBindley
Investigator
Investigator
In response to Christopher_G

‎25-05-2021 10:21 AM

That didn’t work either @Christopher_G 

0 Helpful
Christopher_G
EE Community Support Team
In response to FBindley

‎25-05-2021 11:42 AM

OK thanks for trying, @FBindley

 

I'd suggest speaking to our Technical Support team, so that they can help you get connected.

 

Let us know how you get on.

 

Chris