EE Home app

[FBindley]

I’m just taken out EE HBB and I want to set up the app but I keep getting an error message saying that I’m not connected when I am.  

I’ve given the app permission and turned off private connection as in the pinned post and I’ve deleted and reinstalled the app but I’m totally stuck!

[Christopher_G]

Hi @FBindley

Welcome to the community.

Did you try restarting your router?

Chris

[FBindley]

Hi @Christopher_G  yes I have tried restarting the router!

[Christopher_G]

Could you try forgetting the network and re-connecting to it please, @FBindley?

Chris

[FBindley]

That didn’t work either @Christopher_G 

[Christopher_G]

OK thanks for trying, @FBindley

I'd suggest speaking to our Technical Support team, so that they can help you get connected.

Let us know how you get on.

Chris