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EE App not updating New Device

KathKR59
Contributor
Contributor

on ‎21-04-2021 01:54 PM

Well got my New Apple iPhone 12 Mini on 04/04/2021 - EE App still showing my old Device Apple iPhone 8 !!!! Despite several wasted phone calls to EE - no change 😤

How hard is it to update details in this modern time we are in 2021 are we not.

I have been told  3 excuses - it can take 30 days …after your first bill with new device ..It will change eventually 

 

Really EE get your act together a simple IT issue should be able to be fixed sooner, why not let the customer update their details themselves via the App ???

One unhappy Customer 😞 poor customer service 

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6 REPLIES 6
KathKR59
Contributor
Contributor

on ‎21-04-2021 01:44 PM

 
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Schockwave
EE Community Star
EE Community Star

on ‎21-04-2021 01:59 PM

Hello @KathKR59 ,

 

Welcome to the community,

 

Do not worry, this is just cosmetic and will change in time, this happens to a lot of customers. Not sure why you are so worried about it, so long as your phone works and you are on the right plan, you will be ok.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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Schockwave
EE Community Star
EE Community Star
In response to KathKR59

on ‎21-04-2021 02:00 PM

@KathKR59 , no need to write twice, have replied to your other thread.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
KathKR59
Contributor
Contributor
In response to Schockwave

on ‎21-04-2021 02:05 PM

Its very annoying 

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KathKR59
Contributor
Contributor
In response to Schockwave

on ‎21-04-2021 02:09 PM

Error in my part 🙄

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adamh365
Visitor
In response to KathKR59

on ‎09-01-2022 10:09 AM

I have the same problem as several EE customers, with my old device (iPhone11Pro) still being shown on the EE App having changed to a new device (iPhone13pro) back in October 2021. Does anyone have a fix for this other than chasing EE to update this, which doesn’t seem to work?

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