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EE AirPod Order

Snb1999
Investigator
Investigator

‎26-07-2020 10:37 PM

Hey, I ordered a pair of AirPods on Friday over the phone as there was a problem with me ordering online, but I haven’t heard anything since. The money had gone out of my account but I have no confirmation or delivery updates..

0 Helpful
5 REPLIES 5
Jon_K
Former EE Employee

‎27-07-2020 08:53 AM

Hi @Snb1999.

 

Welcome to the community.

 

Could you check your junk/spam folders for a confirmation email?

 

Were you given any indication of when they might arrive?

 

Jon

0 Helpful
Snb1999
Investigator
Investigator
In response to Jon_K

‎27-07-2020 10:14 AM

My spam is empty 😞 

The lady on the phone said it will be here today and I paid £6 for it to be delivered but I have had no updates at all. 

0 Helpful
Jon_K
Former EE Employee
In response to Snb1999

‎27-07-2020 12:40 PM

Thanks @Snb1999.

 

Have you had any communication from DPD?

 

Jon

0 Helpful
Snb1999
Investigator
Investigator
In response to Jon_K

‎27-07-2020 02:10 PM

Sadly not 😞  thought I would have heard something over the weekend or this morning but no joy.

0 Helpful
Jon_K
Former EE Employee
In response to Snb1999

‎27-07-2020 03:29 PM

Thanks @Snb1999.

 

In that case I'd recommend contacting our Customer Care team so they can look into this for you.

 

They will have access to your account and provide you with an update.

 

Jon

0 Helpful