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Dpd delivery and S20 ultra

Kdonna
Established Contributor
Established Contributor

Anyone received and emails texts from dpd concerning delivery of S20 ultra..... I love in North East of Scotland and one day delivery tends to be 2 lol 

6 REPLIES 6
Northerner
EE Community Star
EE Community Star

Hi @Kdonna 

 

You will receive a text on the day it's due for delivery.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Marrila
Skilled Contributor
Skilled Contributor

No text from dpd , but my order status has now updated to "dispatch expected in 24 hours" and showing delivery 10th. 

So it should show later tonight as dispatched.

On the Samsung uk forum some people who ordered direct from Samsung have recieved dpd messages saying delivery today!

 

Kdonna
Established Contributor
Established Contributor

Surely you get email or text day b4 saying going to be delivered on..... Otherwise people will be waiting on 10th or whenever ee have said delivery and could be waste of time.... And days holiday from work

Jon_K
Former EE Employee

Hi @Kdonna.

 

You'll get a text from DPD confirming your one hour slot, usually on the morning of the the delivery date.

 

Have you had any initial text or email from DPD?

 

Jon

Kdonna
Established Contributor
Established Contributor

Nothing at all..... First thing I have received since 11th Feb other than order confirmation was text on Friday saying cos I pre ordered I will receive it 3 days early on 10rh.......but I can't just take time off assuming that's correct 

Jon_K
Former EE Employee

Thanks @Kdonna.

 

I'd recommend getting in touch with our Customer Care team so they can check the current status of your order.

 

Let us know how you get on.

 

Jon