Community Activity

Resolved! Entered my DAY of birth incorrectly

Hi, I've stupidly entered my Day of birth incorrectly, but can't change it on my EE app profile. It gives you the choice of amending your details EXCLUDING your date of birth (for security purposes I'm guessing).Can anyone advise me how I can do this...

NicKemp78 by Investigator
  • 1184 Views
  • 16 replies
  • 2 Helpful

Resolved! SIM network PIN blocked. Enter SIM network PUK.

I have the issue as shown in the subject. I am giving my EE S8 to my daughter who has an ID contract. I have tried unlocking the phone using the IMEI route, but it is not working. I even got a PUK code for the SIM, and this hasn't done anything. Has ...

jlazell29 by Investigator
  • 73 Views
  • 6 replies
  • 3 Helpful

TV BOX PRO

Hi, does anyone else have problems with the terestrial HD channels when receiving off air with this box?Have had an engineer try another box but no change. When checking TV Signal Quality: Signal Strength is 100% but Signal Quality is 0%. Talked on p...

EE Norton Cyber Security not recognising my account

I can’t seem to use the EE Norton Cyber security app on my laptop. I activated it and though it was all working but now It either says I do not have a subscription (which I do/am paying for monthly), or it fails to connect me to the Norton portal.  W...

GogzH by Investigator
  • 95 Views
  • 4 replies
  • 0 Helpful

Broadband cutting out high wycombe

Hi, the last week or so at around 10 pm ish the broadband cuts out continuously I'm having to continuously reset the router which does nothing I've even left it of for half hour and still nothing, all cables are find it comes and goes every few minut...

Do the £10 pack not exist?

Do the £10 minutes, texts and data packs not exist anymore? Can’t for the life of me find it and I don’t need a £15 packThe only option I have is to buy a £15 pack.. but I only need a small amount of data when I’m out and about and can I use my credi...

MikeyC3 by Investigator
  • 56 Views
  • 3 replies
  • 1 Helpful

Scam Guard

How do I cancel Scam Guard? Can't find an option anywhere on the App or website

CLC5 by Visitor
  • 27 Views
  • 1 replies
  • 0 Helpful