Double charged

Terimurray
Visitor

‎07-08-2021 06:10 PM

Topped up £20 & only had one text to confirm my top up, it’s took £20 out my bank twice. 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎07-08-2021 07:34 PM

@Terimurray  You’ll have to speak with customer services about this.   150 to call customer services from your device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎07-08-2021 08:21 PM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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