Does any one know if a phone will get delivered to store on a Sunday?

Mikeymaz
Contributor
Contributor

‎08-12-2018 06:33 PM

Hi all I ordered a upgrade early on Thursday morning soon as I could up grade my email said The phone was in stock and would be dispatched to my chosen store with in the day I still haven't heard anything and I can't for some reason track my order I was wondering if any new if they delivered to store on a Sunday ? 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎08-12-2018 09:02 PM

Hi @Mikeymaz

 

You will need to speak to the store directly.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Alex_S
EE Employee

‎09-12-2018 09:11 AM - edited ‎09-12-2018 09:11 AM

Hi @Mikeymaz,

 

Welcome to the community 🙂 

 

Did you get a chance to speak to the EE store yesterday regarding your delivery?

 

How did you complete your upgrade? Was in online or with our sales team over the phone?

 

 

Alex

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Mikeymaz
Contributor
Contributor
In response to Alex_S

‎09-12-2018 02:33 PM

Hi I had to chat to someone online and they found out my phone had been lost in the system some how so didn't get sent so I had to canncel the order and go to another shop to get my phone
0 Helpful
Alex_S
EE Employee
In response to Mikeymaz

‎09-12-2018 02:39 PM

Hi @Mikeymaz,

 

I'm glad you found out what happened.

 

Did you complete the upgrade in store yesterday?

 

I hope you were able to get the same plan and phone that you originally wanted.

 

 

Alex