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Disgusting Price Increase!

Cookyweb
Established Contributor
Established Contributor

‎20-02-2023 01:35 PM

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

585 REPLIES 585
XRaySpeX
EE Community Star
EE Community Star
In response to nuttyxander

‎13-02-2023 05:16 PM - edited ‎13-02-2023 05:18 PM

It's just as an example posed as a conditional 'if' statement. Surely it's not beyond you to substitute the '2.4%' by '10.5%', the actual current figure?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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CraigG70
Established Contributor
Established Contributor
In response to Mustrum

‎14-02-2023 01:07 AM

@Mustrum wrote:

@nuttyxander  So that is BT, not EE.

Still EE, they are merged, you know. You have Google, I suggest you USE IT.

0 Helpful
CraigG70
Established Contributor
Established Contributor
In response to Chris_B

‎14-02-2023 01:08 AM

@Chris_B wrote:

@CraigG70   you didn’t sign up to a 10.5% increase you signed up to a CPI+3.9% increase.  

I have had a 10.5% increase, so that 3.9% increase is irrelevant.

0 Helpful
CraigG70
Established Contributor
Established Contributor
In response to XRaySpeX

‎14-02-2023 01:13 AM

@XRaySpeX wrote:

It's just as an example posed as a conditional 'if' statement. Surely it's not beyond you to substitute the '2.4%' by '10.5%', the actual current figure?

Personally, I couldn't care less about the 2.4% figure. My Internet went up over 10.50%. It went from £30.60, to £35.10 per month. A joke price, for a joke company.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to CraigG70

‎14-02-2023 05:20 AM - edited ‎14-02-2023 05:22 AM

@CraigG70 and as you clearly didn’t read the title of that i’ll post it for you. 

Results for the full year to 31 March 2022 

so not this financial year but last financial year.    And that’s the BT group not EE. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Lorraine76
Contributor
Contributor

‎14-02-2023 07:39 AM

I wonder if everyone else received the happy news of a price increase “in line with inflation” has anyone noticed that it’s 15% that’s not in line with inflation! EE have some explaining to do to their so called valued customers…..

Christopher_G
EE Community Support Team
In response to Lorraine76

‎14-02-2023 09:55 AM

Hi @Lorraine76 

We’ve been upfront about our price changes when customers agreed to their contract, so customers always know where they stand. We are contacting customers directly about how the changes will affect them.

This Mobile CPI plus price changes help page should explain the increase.
Chris

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Christopher_G

‎14-02-2023 09:57 AM

@Lorraine76  It’s in line with your contract through,  CPI + 3.9%  ( at present that 14.9% ) It’s never been just CPI. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
janeybee100
Visitor
In response to Christopher_G

‎14-02-2023 01:37 PM

Hello there

I had a message yesterday to say that my contract cost will be going up by 14.4%.

Upon checking my bill, I see that I never use anywhere near my data allowance. Is it possible to downgrade my contract to less data per month please?

Jane

0 Helpful
hyderpoptter
Contributor
Contributor
In response to Lorraine76

‎14-02-2023 01:55 PM

My phone bill is now £113.00 but it going up by £16.28