Did not receive phone/ no more information

[katerinar96]

Hi,

i would like to ask about my order, I paid early upgrade fee, first there was some error but I called 150 and everything was solved. I order Iphone 13 pro max 256gb Sierra blue, order number is xxxxxxxxxx and I was able to track it from the time I made the order. Today i received a text that my plan is upgraded but I still did not receive the new phone + now I can’t track my order. Can someone help please?

Katerina

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[Jon_K]

Hi @katerinar96.

Welcome to the community.

When did you place your order?

Did they give you an indication on the phone of how long it would take to arrive?

Jon