Did not receive phone/ no more information

katerinar96
Visitor

‎07-12-2021 08:23 AM - last edited on ‎07-12-2021 10:59 AM by EE Community Moderator

Hi,

i would like to ask about my order, I paid early upgrade fee, first there was some error but I called 150 and everything was solved. I order Iphone 13 pro max 256gb Sierra blue, order number is xxxxxxxxxx and I was able to track it from the time I made the order. Today i received a text that my plan is upgraded but I still did not receive the new phone + now I can’t track my order. Can someone help please?

 

Katerina

 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

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1 REPLY 1
Jon_K
Former EE Employee

‎07-12-2021 11:33 AM

Hi @katerinar96.

 

Welcome to the community.

 

When did you place your order?

 

Did they give you an indication on the phone of how long it would take to arrive?

 

Jon

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