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Delivery of 4G router

Notontoast
Explorer

I ordered a 4GEE Home Router on 4th April but the tracking status still says “Awaiting confirmation”. I know theses are strange times but is there any way to get this delivered. I need it so I can work from home 

3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello I @Notontoast ,

 

Welcome to the community,

 

This will depend whether EE have them in stock, or are awaiting stock, but you could contact customer service to see whether they can give you an answer, as here in the forums we would not know the answer, but you may have to wait on the line for a long time, as they are very busy, due to the current situation with Covid-19 and being short staffed, due to staff isolation.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Thanks for your advice

@Notontoast , you are welcome, glad to help, have a nice day, stay safe.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.