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Delivery Problem

shadwow
Visitor

‎05-05-2018 05:23 AM - edited ‎05-05-2018 05:25 AM

Right, first off all morning everyone

 

I got a big problem so to speak...

So I made an online order yesterday, phone supposed to arrive today, first contract with EE. From what i've heard i'm supposed to get a message from the driver when he's nearby, problem is my phone is not reading my simcard anymore so I will not get the message. I've tryed to run the order number here https://myaccount.ee.co.uk/orderdetails, and I get the next error: Oops! Your tracking timed out. 

I've tryed to run the order number on the dpd tracking option on their website but it's no good. I didn't got a confirmation e-mail after the order went through.. 

What's left for me to do in this situation?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎05-05-2018 07:12 AM

@shadwow  Call customer services about this from a landline. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎05-05-2018 09:03 AM

Hi @shadwow,

 

Welcome to the EE Community. Smiley Happy

 

If you download the DPD app from your app store and register your details, it will automatically pick up the tracking details for your delivery.

 

Hope this helps.

 

James

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to James_B

‎05-05-2018 09:56 AM

@shadwow  You will have to use the same email address that you use with EE to register with the DPD app. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.