Delay in Upgrade Order

Clare3110
Visitor

‎21-10-2021 12:11 PM

I hope someone can help - my current phone is broken and unusable. I checked on EE website and it said I could get an upgrade. I ordered a Motorola G7 on Sunday 17/10/2021 and so far have had no delivery and no notifications, effectively leaving me without a phone. Is there any way I could get another phone quicker than this?

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Northerner
EE Community Star
EE Community Star

‎21-10-2021 12:48 PM

Hi @Clare3110 

 

Have you checked EE order tracking. 

 

https://myaccount.ee.co.uk/orderdetails

 

It's not EE fault your phone is broken.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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