Data usage warning-error?

[Bandit46911]

Hi can anyone tell me why i am receiving a data usage warning message saying i have used 10/12gb. When my allowance is 120gb and my account says i have only used 2gb, so i still have 118gb available. TIA

[mikeliuk]

Hi @Bandit46911 ,

When you visit the below link. How much data is claimed to be on the plan?

https://myaccount.ee.co.uk/app/view-plan

Is the data warning produced by a handset or router which you have manually set the limit on according to a previous contract?

Or does it originate as a text message directly from the service provider?

[bristolian]

Hi @Bandit46911 

Where are you seeing this data usage warning?

[tsspeedy]

alright

[Leanne_T]

Hi @tsspeedy

Do you have a query we can help you with on the community?

Leanne.