Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Data starts with a 15 gb used of 41 gb on day one.

Hkkeeling007
Explorer

‎04-03-2021 06:35 PM

Why is my monthly data showing I’ve  used 15 gb of my 41 gb allowance on day one of my month?

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎05-03-2021 08:07 AM

Hi @Hkkeeling007.

 

Welcome to the community.

 

Are you sure it was your refresh date, not your payment date?

 

We'd usually take payment around 8-10 days after your refresh date.

 

Jon

0 Helpful
Hkkeeling007
Explorer
In response to Jon_K

‎05-03-2021 08:17 AM

I discovered I’d been stupid. I just got an Amazon firestick and I tested it by looking at sky news. Unfortunately, I didn’t turn it off and it streamed for about 20 hours.

 

 

0 Helpful
Jon_K
Former EE Employee
In response to Hkkeeling007

‎05-03-2021 08:21 AM

Oh I see, @Hkkeeling007.

 

I'm glad you got to the bottom of this, thanks for letting us know 🙂

 

Jon

0 Helpful