Data pack

[Linney1967]

I have a data pack. I top it up £10 each month. I topped it up on the 6th April. It was due to start automatically today. I got a message saying that I need £10 for my data pack to start. I have 293mb rolled over from my last pack. When I looked on my EE it says that I have £9.60 credit. 

[tmobilefan]

Linney1967, 

at first glance, it looks as if your data did not activate unfortunately  this will be a call to  customer  services, 

or 

the other option is to top-up  perhaps  £5  or £10  and try, again I'm afraid

god luck in  getting  resolved  

have  a great day / week  now 

[tmobilefan]

here is a  web page  liked  to   phone numbers you  can call 

https://ee.co.uk/help/help-new/get-in-touch

Legacy brand Mobile or SIM Only customers        

Calling from	Number	Cost
EE mobile	150	Free during our opening hours* (25p per call on pay as you go)
EE landline	0845 412 5000	7p per minute
Another provider	0800 079 8586	Check call charges with your provider
From abroad	+44 (0) 207 362 0200	Please check our roaming charges for calling costs

[Leanne_T]

Hi @Linney1967

Thanks for coming to the community. 

It looks like you may have used 40p of the credit for the pack, could you have send a picture message, or made a call, sent a text that was not included in your pack?

Thanks 🙂

Leanne.