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Data not given ,that I signed up for

Marshyman13
Contributor
Contributor

‎17-07-2021 09:56 PM

Signed up today for 100gb essentials plan and only 40 GB essentials plan is showing on the app

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎17-07-2021 10:30 PM

@Marshyman13   Do you have anything showing in Add ons on your account?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Marshyman13
Contributor
Contributor
In response to Chris_B

‎17-07-2021 10:37 PM

Hi ,no nothing the only add ons are 100% usage and something to do with London underground.Account says 40gb essentials plan 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Marshyman13

‎18-07-2021 08:51 AM

Hi @Marshyman13,

 

Please get in touch with Customer Care so a member of the team can make sure the correct plan has been added to your account.

 

They'll be happy to help. 🙂

 

James

0 Helpful
Marshyman13
Contributor
Contributor
In response to James_B

‎18-07-2021 12:52 PM

Thanks ,spoke to customer services over live chat and was sorted in 20 mins .

I would recommend if anyone upgraded over text or chat to keep screens shots of offers ,as they needed them as proof .

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Marshyman13

‎18-07-2021 01:10 PM

Glad you got it sorted @Marshyman13

 

Thanks for the update. 🙂

 

James

0 Helpful