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Data boost

Gordon57
Skilled Contributor
Skilled Contributor

‎25-07-2021 09:51 PM

Hi,

 

We've moved to 100GB fibre broadband, which is supposed to have a 20GB data boost, but we're still on the old 5GB boost from our older BB.

 

Is it a case of wait until the next bill to get it added, or did someone forget?

 

I'm talking about the boost we get from having an EE Broadband package, which means we get some extra data allowance to the mobile phone.

++ Fibre Max 100 Broadband without landline ++
0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎25-07-2021 10:33 PM

@Gordon57 : How long's your new BB been live? The data boost should be added to your mobile by 30 days of that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Gordon57
Skilled Contributor
Skilled Contributor
In response to XRaySpeX

‎26-07-2021 12:27 AM

Well, it should have been the 16th, but there was a problem and we've only gone over to the new Broadband on the 23rd. I had a feeling we had to wait for the new data boost to take effect. I had it in mind that it would appear at the next billing date, whenever that is.

++ Fibre Max 100 Broadband without landline ++
0 Helpful