The EE Community

Old number ported across, but iPhone has retained new sim number

I’m having a similar problem, a few months back had a temporary SIM whilst my old number was being ported from BT to EE. Most of the time it’s fine but some of my contacts say the temporary SIM number shows up when I text them. I did read the other p...

Can I use TP Link Deco Mesh with Smart Hub Plus (SH30A)

Hi all. First post here.Switching over from Plusnet BB to EE Fibre 67 Essentials this Friday and want to get everything prepped my end as I work from home and cannot afford too much disruption / drop out switching over.Current set up is TP-Link Arche...

Promised speeds not being met

I understand your concerns. My experience with the transition from BT to EE has been similarly disappointing. And now i am with them until like 2k26 

Waiting on HR reference

Hi there, I've been waiting on my reference for a while after contacting HR through email but haven't heard anything back for quite some time now. Is there any alternatives that I can do as I would need the reference for my new upcoming job

even after phoning a month ago to cancel my broadband I am still being charged

Cancel TNT Sports/Discovery+

I have tried to cancel TNT Sports/Disc+ but have been told by EE agent it cannot be done as it is part of the contract. My contract with EE is until Oct '26. Looking at the forums, it looks like people don't have much success when they try to do the ...

EE TV Box has randomly disconnected. The Broadband is still on.

HelloThe TV box has decided to stop working. All I can see at the moment is Connecting to your Router and occasionally, a screen telling me it can't.It was working literally 90 minutes ago. Any ideas what might be happening. I've done the various Pow...

Bad Reception

Why is there no service any time I go into a supermarket or a big store.

Apple Activiation Lock

Hello!One of our work mobiles has been locked out and we need to unlock it with apple, however apple are requesting proof of purchase for it.The phone is on a 24 month contract and they won't accept proof of contract. Any ideas on what I can provide ...