Data Add On

[Kestral]

I purchased an add on for extra data in 2019, my account details show that I have used 0% over the last 3 months ?  Why is the add on not working ? 

[Leanne_T]

Hi @Kestral

Thanks for coming to the community.

Do you have a data allowance with your plan or pack?

Which data add-on have you purchased?

Can you connect to the internet and use apps on your device?

Thanks 🙂

Leanne.