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Data Add On

Kestral
Visitor

I purchased an add on for extra data in 2019, my account details show that I have used 0% over the last 3 months ?  Why is the add on not working ? 

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @Kestral

 

Thanks for coming to the community.

 

Do you have a data allowance with your plan or pack?

 

Which data add-on have you purchased?

 

Can you connect to the internet and use apps on your device?

 

Thanks 🙂

 

Leanne.