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08-01-2021 01:43 PM
I purchased an add on for extra data in 2019, my account details show that I have used 0% over the last 3 months ? Why is the add on not working ?
08-01-2021 02:59 PM
Hi @Kestral
Thanks for coming to the community.
Do you have a data allowance with your plan or pack?
Which data add-on have you purchased?
Can you connect to the internet and use apps on your device?
Thanks 🙂
Leanne.