My 92 year old mother has been using her Doro 8035, purchased from EE, for just over one year using its easy to use interface.
Two days ago GOOGLE KEEPS STOPPING or GOOGLE HAS STOPPED - see pictures
here appears on her home screen every 30 seconds or so. Confusing her and stopping her from seeing her messages underneath, making calls etc.
I have just spent over an hour on teamviewer going through all the settings, clearing caches, checking for updates, making sure permissions are enabled and nothing has helped at all. Everything is up to date, enabled, etc. etc. Several restarts have done nothing either. I cannot risk a factory reset as I am many miles away and I cannot set it up for her.
Can you tell me how this GOOGLE HAS STOPPED problem can be fixed?
Thank you for your urgent help. She only uses this phone for Whatsapp and regular mobile phone calls - not for internet search, gmail, music, or anything else. (She does have a gmail account, but cannot cope with emails on her phone.) We use it for her GPS location and google maps location sharing is turned on - this is very important to all her family at this difficult time.
