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Credit debit

ee_victoria1
Visitor

hello everyone, I just paid twice my monthly payment (myself and credit debit) what do I plan to do in this situation? how to return money for blackberries from transfers? thank you in advance, have a nice day

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Hi @ee_victoria1 

 

If you have an automatic direct debit setup, this negates the need to make any manual payments - once the bill has been generated, all the DD process is started and cannot be stopped.

 

The additional payment will now remain on your EE account as a credit and go towards your next monthly bill. If you want to request a bank transfer of this, then you need to call EE C/S on 150.

View solution in original post

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Hi @ee_victoria1 

 

If you have an automatic direct debit setup, this negates the need to make any manual payments - once the bill has been generated, all the DD process is started and cannot be stopped.

 

The additional payment will now remain on your EE account as a credit and go towards your next monthly bill. If you want to request a bank transfer of this, then you need to call EE C/S on 150.