Credit I didn’t know I had

[Wildtraks]

Been an EE payg customer for years, set up automatic renewal years ago, £10 per month 
Just browsing through my account and noticed I’m £150 in credit??? 
how has this happened and how do I get it back

[XRaySpeX]

PAYG credit is non refundable.

You've stopped buying packs but not stopped your recurring payments from being taken from your bank card. 

[Wildtraks]

So if I stop the recurring card payment would I be able to use the credit to buy a new £10 payg pack every month

[Leanne_T]

Hi @Wildtraks

Thanks for coming to the community. 

Yes, you will be able to use the credit to purchase packs each month 🙂

Thanks. 

Leanne.

[mikeliuk]

Hi @Wildtraks ,

On your original question of how to claim it back, the below reference may be useful if you've not changed your mind about doing that. Good luck!

https://www.moneysavingexpert.com/banking/recurring-payments/

[XRaySpeX]

@mikeliuk : That article doesn't tell you how to claim back CPA payments already spent, only how to stop CPAs & how to claim back CPA payments that your bank failed to act on when you tell them to stop.