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21-08-2021 01:43 PM
I just purchased a used Pixel 5, locked to EE.
Before purchasing I made a quick check about how the unlock procedure works for EE, and was directed to the relevant help article.
At the top of the page it says,
"The following devices are already unlocked, including old devices:
So, I thought great and went ahead with the purchase.
Now, having made the purchase I went to read more about the procedure to find further down the page it presents contradictory information,
"Google Pixel phone - [automatically unlocks] 721 days from the day it was activated"
What?? But I thought it was already unlocked as stated right at the start of the help article??
21-08-2021 02:14 PM
Hi @doby_p ,
Have you confirmed the device remains locked to EE, and what does EE say when you ask to unlock the device?
21-08-2021 02:25 PM - edited 21-08-2021 02:32 PM
Thanks for your reply @mikeliuk
I've only just purchased it from a website today, I'll have the device sometime in the coming week. The listing said the carrier was EE, with the phrase "EE Only" so that's the only information I have.
I'm just surprised (and annoyed) the information on the help page is so glaringly contradictory.
21-08-2021 03:12 PM
Hi @doby_p
All Pixel phones are sold already unlocked.
Could you send me a link to the page where it says after 721 days please? I'll feed that back.
Thanks
Chris
21-08-2021 03:20 PM - edited 21-08-2021 03:20 PM
@Christopher_G : Unlock an EE device to use with another network :
The following devices are already unlocked, including old devices:
Pay monthly devices
iPads, iPhones and Google Pixel phones will also unlock automatically - for free - after a certain amount of time:
21-08-2021 03:29 PM
21-08-2021 05:30 PM - edited 21-08-2021 05:31 PM
Thanks @Christopher_G (and @XRaySpeX for linking the page)
I did a bit of digging on the wayback machine and the statement about all Pixels being unlocked appeared on the site within the first few months of this year.
So presumably the 721 day unlock referred to older Pixel devices and should have been removed from the article (or clarified which generations it affects if still relevant).
I look forward to the clarification anyway.
21-08-2021 06:54 PM
@doby_p You can request a device be a unlocked after six months and that’s the rule of locked devices, this 721 days is almost three years that’s the first time I’ve seen that. The device is unlocked as it’s a pixel device.
21-08-2021 07:12 PM - edited 21-08-2021 07:13 PM
721 days (which is just under 2 years) is for the automatic unlock, the 6 month rule still applied (but you'd have to pay £8.99 to unlock).
Like I said, I'm now pretty sure this only applied to the first few Pixel generations.
25-08-2021 12:07 AM
I've now got the phone and my O2 sim works so they are sold unlocked. Thanks everyone.