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Contradictory Unlock Information on EE's Unlock Help Page

doby_p
Investigator
Investigator

I just purchased a used Pixel 5, locked to EE.

 

Before purchasing I made a quick check about how the unlock procedure works for EE, and was directed to the relevant help article.

 

At the top of the page it says,

 

"The following devices are already unlocked, including old devices:

  • All Google Pixel devices"

So, I thought great and went ahead with the purchase. 

 

Now, having made the purchase I went to read more about the procedure to find further down the page it presents contradictory information, 

 

"Google Pixel phone - [automatically unlocks] 721 days from the day it was activated" 

 

What?? But I thought it was already unlocked as stated right at the start of the help article??

 

 

10 REPLIES 10
Jon_K
Former EE Employee

Thanks for letting us know you got this sorted, @doby_p.