Contract ended 2 years ago .still cant get EE to unlock.

[Mickarchie]

When asking EE to unlock my phone they said that the IMEI  didn't exist  on their files even though we had had it on a monthly contract for two years. Below is the email from L.G confirming that it does exist. EE have a get out clause in that the original phone with the contract was dropped one month into contract and I bought from the same EE shop  a new one costing £100-00  which was entered into the contract in place of broken one. EE say that although the sim card was transferred to the new contract , the phone wasn't, any help to resolve this prob, would be helpful. Mick.

[Leanne_T]

Hi @Mickarchie

Thanks for coming back to us. 

I have sent you a private message on the community for some extra details. 

Speak soon 🙂

Leanne.

[Mickarchie]

Have phoned EE on several occasions and been promised help by way of an email with unlock code but hasn't come. We were given the unlock code for the broken one which was only broken glass front  but put in a new SIm card and tried  unlocking but that didn't even work.

[Leanne_T]

Hi @Mickarchie

If you could reply to my private message I have sent you this morning that would be great 🙂

Thanks. 

Leanne. 

[Mickarchie]

New to this where do I find P.M.s

[Leanne_T]

Hi @Mickarchie

You can find your private message inbox here 🙂

Leanne.

[XRaySpeX]

Go to https://community.ee.co.uk/t5/notes/privatenotespage

[Mickarchie]

Hi Leanne 

Have sent a P.M but it was to Leanne,A   Is that you?

[Leanne_T]

Hi @Mickarchie

Sorry, no I have not received a reply to my message. 

If you go to your private message I have sent, you will have an option to reply to me 🙂

Leanne. 

[Mickarchie]

Have now sent it to Leanne T

[Leanne_T]

Thanks very much @Mickarchie 🙂