When asking EE to unlock my phone they said that the IMEI didn't exist on their files even though we had had it on a monthly contract for two years. Below is the email from L.G confirming that it does exist. EE have a get out clause in that the original phone with the contract was dropped one month into contract and I bought from the same EE shop a new one costing £100-00 which was entered into the contract in place of broken one. EE say that although the sim card was transferred to the new contract , the phone wasn't, any help to resolve this prob, would be helpful. Mick.
