Connection

[ML74]

Why am I connected to the wrong tel. No . Which is out of data. I have to buy data to connect to My EE.

[Leanne_T]

Hi @ML74

Thanks for coming to the community.

Is your mobile WiFi device showing it is out of data when you have another device connected?

Do you have a different mobile number showing in your My EE?

Thanks 🙂

Leanne.

[ML74]

Yes . It's a no for an iPad which I dont use.

[Leanne_T]

Hi @ML74

Sorry could you let me know where this number is showing and how you are connecting to this?

Thanks 🙂

Leanne.

[ML74]

Hi Leanne
It shows when I log into my ee.
--
Sent from Outlook Email App for Android

[Leanne_T]

Hi @ML74

Thanks for coming back to me.

Do you want to cancel this number?

Is the iPad on pay monthly?

Thanks 🙂

Leanne.

[ML74]

Hi
I have 3 nos on.
I pay monthly for iPad.
It has data at the moment.
I only need my phone no *********.
Thanks
--
Sent from Outlook Email App for Android&

[mod edit: please don't post personal details on the forum]

[Leanne_T]

Hi @ML74

If you would like to cancel any numbers from your account, you would need to get in touch with our Mobile Care team.

They will go through everything with you 🙂

Leanne.

[ML74]

Thanks Leanne

Michael