cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Connecting Smart Devices to Hub/Alexa - 2.4 GHZ or 5 GHZ?

PhillT
Visitor

Hello there,

Trying to connect some smart plugs via my EE Smart Hub to Alexa but not getting anywhere.

One of the options in the smart plugs FAQ is to check whether the frequency of the hub is 2.4 GHZ or 5GHZ. 

How can I find out the frequency of my Smart Hub?

Cheers....

8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

The EE SH has both bands but uses the same SSID for them so they can't be easily distinguished.

 

For an EE Smart Hub try separating the wireless channels. On the Advanced / Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect the smart plugs to the 2.4 GHz SSID if it can't do 5GHz.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I have tried to follow these steps but am unsure if there has been an update as I don't seem to be able to to assign the name to the 5ghz whilst 2.4 is still online. 

 

I have tried turning 5 off and am still having connection issues for the teckin smart plug which I previously connected to my EE Internet. 

 

Any ideas?

James_B
EE Community Manager
EE Community Manager

Hi @Shaun501,

 

Welcome to the EE Community. 🙂

 

Which router do you have?

 

James

Hi @James_B. I have the EE smart router (white). I used to have the the older EE router but I upgraded my speed and now can't connect to any smart plugs as they only support the 24 ghz.

James_B
EE Community Manager
EE Community Manager

Hi @Shaun501,

 

Sorry, it isn't possible to split the WiFi bands on the EE Smart Router.

 

James

@James_B that's annoying. Does that mean I need to buy a new router to resolve the issue or would there be an EE router that would support faster speeds and allow this? There must be other people this has effected. 

Mustrum
EE Community Star
EE Community Star

@Shaun501  what was your previous EE router?

What was the upgrade?

Do you still have the older router?

XRaySpeX
EE Community Star
EE Community Star

@Shaun501 : EE Smart Router/ BT Smart Hub 2 Combined WiFi Bands of Public Concern

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP