Confirmation email

Jill1392
Investigator
Investigator

‎27-10-2021 06:03 PM

I was told my order would be delivered tomorrow Pixel 6 Pro but I havent received any confirmation email on a tracking number or any info if it was being dispatched. Ive called EE support but was only told to wait a message from the courier 🙄 which is no help at all cause DPD needs a tracking number and unfortunately EE couldnt provide me with one

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎28-10-2021 07:57 AM

Hi @Jill1392

 

Thanks for coming to the community. 

 

Have you downloaded the DPD app and used your mobile number or email address to see if they have any deliveries scheduled for your address?

 

Thanks 🙂

 

Leanne. 

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Jill1392
Investigator
Investigator
In response to Leanne_T

‎29-10-2021 01:52 PM

@Leanne_T Yes I have done that. Even uninstalled and installed the app just to make sure I'm not missing anything. I have been told my device would be delivered to me on the 28th or 29th of October but now cannot even get through their customer service. It's frustrating

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Leanne_T
EE Community Support Team
In response to Jill1392

‎29-10-2021 01:55 PM

Hi @Jill1392

 

Is this an upgrade? 

 

If so, have you had any texts from us to let you know the plan has now changed? 

 

Leanne. 

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