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Compensation for no service

K-L81
Visitor

‎06-07-2021 08:40 AM

Hi a refund is due to be credited to my account do I need to ask for it to be paid into my bank or is it automatic? 

0 Helpful
2 REPLIES 2
Mustrum
Ace Contributor
Ace Contributor

‎06-07-2021 10:17 AM

According to EE's Terms it is automatically added as a credit to your account within 30 days.

 

See more detail here:

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/automatic-compensation -

XRaySpeX
Grand Master
Grand Master
In response to Mustrum

‎06-07-2021 05:15 PM

The a/c it's credited to is your MyEE a/c. You need to call CS to have it credited to your normal method of payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)