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Compensation for no service

K-L81
Visitor

‎06-07-2021 08:40 AM

Hi a refund is due to be credited to my account do I need to ask for it to be paid into my bank or is it automatic? 

0 Helpful
2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

‎06-07-2021 10:17 AM

According to EE's Terms it is automatically added as a credit to your account within 30 days.

 

See more detail here:

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/automatic-compensation -

XRaySpeX
EE Community Star
EE Community Star
In response to Mustrum

‎06-07-2021 05:15 PM

The a/c it's credited to is your MyEE a/c. You need to call CS to have it credited to your normal method of payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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