Claiming galaxy buds help

N1XH
Explorer

‎02-10-2021 09:27 AM

So I got my s21 yesterday and went to claim my galaxy buds , I cant find EE in the drop down list , also went it asks for invoice/order number what number is it I actually need?  I'm not 100% sure so If someone could point me in the right direction as I have my ee order number for when I could track my order but not sure If that's the right one?  Thanks 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎02-10-2021 09:37 AM

Hi @N1XH

 

Thanks for posting 🙂

 

EE is showing for me on the Samsung rewards site here.

 

The order number will be on your confirmation email or receipt from the store 🙂

 

Leanne 🙂

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N1XH
Explorer
In response to Leanne_T

‎02-10-2021 03:03 PM

Thanks,  I didnt receive an confirmation email just a text?  Will it be the order tracking number on the text ? Or the delivery number on the delivery note ? Thanks 

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Leanne_T
EE Community Support Team
In response to N1XH

‎02-10-2021 03:05 PM

Hi @N1XH

 

If you enter the order number on the delivery note, if Samsung need any further details they will get in touch. 

 

Leanne. 

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