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Changing mobile data plan if the contract expired

brlvk11
Visitor

‎03-09-2021 04:15 PM

Hi,

 

I currently have the following mobile data plan: EE SIM Promo 12m 20GB £21 which is 12 months long and expired on the 17 October 2019. Why am I still being charged for the service if it expired? Is there anyway I could opt out of the current data plan and change data plans since mine already expired? Thanks.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎03-09-2021 04:30 PM

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.  You may now upgrade to a cheaper plan of your choice with less data.

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