Changed from Sim Only

[Smithy2]

Earlie today I chaged my contract from sim only to with phone however I have had texts stating my sim will be delivered tomorrow & my account now shows the increase in cost but no mention of the new phone?? 

It still shows my old phone which i bought as upgrade not available???

[Chris_B]

@Smithy2  The device shown on your account gets there via using that device on a cellular signal so until you get the new device it will always show your old device as that’s the device being used. 

[Profile closed]

Hi @Smithy2 

Welcome to the EE Community,

you can track your order by clicking on the link below

ORDER TRACKER  

because your plan has changed that would indicate to me that your phone would be despatched today.

Thanks,

David.

[Profile closed]

@Smithy2 let us know how you get on 🙂