Change to pay as you go

[1saintly]

Hi, i am currently on the 30day monthly contract, that doesn't exist any more. As i can now get a better deal on pay as you go and i can't get into my local ee shop. Also i can't see any way online to do it, it just keeps offering me a 24month contract option, treid calling but on hold for ages, anyone get any ideas how i can get on pay as go and keep the current phone numbers?

[Chris_B]

@1saintly  You’ll need to call as you have to give notice to terminate you can then request to be changed to a PAYG, you’ll retain your number also. 

[1saintly]

But I'm not in a contract so why do I need to give notice?

[bristolian]

If you're on a pay-monthly plan then, by definition, you are in a contract.

You won't have a minimum term which is probably what you're thinking - and are able to give your 30days notice at any time.

[Chris_B]

@1saintly  A 30 day rolling contract is a contract that just renews every 30 days.  It’s a short term contract that still has a notice period to terminate or it will keep renewing. 

[1saintly]

Ah ok I see now, though I could just not pay it after 30days like pay as you go, thanks for the update as I would have just not payed it.

[bristolian]

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@1saintly wrote:

Ah ok I see now, though I could just not pay it after 30days like pay as you go, thanks for the update as I would have just not payed it.

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Not keeping up with regular payments for a contract that you are bound to, is a fast way to cause issues with your credit file as - in legal parlance - this would be a breach of contract.

Giving 30days cancellation notice is a far simpler approach.

[mikeliuk]

Hi @1saintly ,

Having undergone this process recently with a different service provider, I would recommend that you request that they change your SIM to be a PAYG SIM as this implicitly means your rolling contract will end after the 30 days.

The reason I would avoid the cancellation terminology is because cancellation of the rolling contract wrongly suggests that the SIM will be non-functional and the number attached to the SIM would be lost. From reading people's experiences on these forums, I see that sometimes instructions given by the customer can be heard wrongly and SIMs cancelled when the customer did not intend this, and numbers lost when the customer did not intend this. Good luck! 🤓

[bristolian]

As long as @1saintly is explicitly clear that they want to "cancel their pay monthly plan but move to PAYG", there should be no such issue.

[1saintly · Accepted solution]

Finally got through, all sorted, don't have to give any notice, i could also just stop paying, but would obviously be cut off. They just changed me to pay go, without any hassle. Found the old one i was on https://shop.ee.co.uk/pay-monthly-phones-30days But i had a better data allowance than what it shows there.