Case it Minute One

[Raffaello2017]

Hi, I’ve just received the iPhone 12 Mini and the “case it Minute One” clear case & glass screen protector, unfortunately I’ve been having difficulty attaching the screen protector as I was unable to line up and remove the bubbles. Now the underside is messy, and I can’t clean it as it seems to be gooey. Can someone tell me how to clean it up, so I can reattach it to the iPhone screen please ?

[Northerner]

Hi @Raffaello2017 

You can normally only attach them once. Ideally you need dust free environment and patience. 

FYI I have never used a screen protector. 

Thanks

[Raffaello2017]

@Northerner Really well that was a a wasted £21.97 spent on EE, it’s a pity the instructions didn’t say it only works once.

[Northerner]

Hi @Raffaello2017 

If you remove them the sticky part is contaminated. If you try cleaning the screen with screen wipes it might help, but if there is dust, bubbles then it's unlikely you will get rid of them again. 

Thanks

[Raffaello2017]

@Northerner The iPhone screen was clean and I removed the sticky part, then attached the screen protector to the screen but it wouldn’t go on to the screen straight. Now the underside of the protector is dirty and messy, and it’s not possible to clean as the side that attaches to the iPhone screen seems sticky.

[Leanne_T]

Hi @Raffaello2017

Thanks for coming to the community. 

Did you purchase the screen protector from the EE Accessories site? 

If so, there is a contact form you can use to see if they can help 🙂

Leanne.

[Raffaello2017]

@Leanne_T Hi Leanne, I purchased it with the iPhone 12 Mini when I called the sales team.

[James_B]

Hi @Raffaello2017,

Sorry, if the adhesive side of the protector has picked up dirt/dust, it won't be possible to clean it without removing the adhesive that is required to attach it to your phone.

James

[Raffaello2017]

@James_B Good morning James thanks for your communication. I’d come to that realisation, but hoped there would be a solution to my dilemma.

[Raffaello2017]

@Leanne_T Good morning Leanne T, I didn’t notice your link yesterday, and want to thank you for it. But I have contacted them as you suggested, so I’ll wait and see what they say.