Cards on file

LesleyR1 · ‎25-12-2020

I ordered iPhone 11 and had to pay £50 upfront which I did on my credit card. I’ve received an email today saying that they haven’t been able to take payment . Is this a scam email? I can’t find anywhere on EE site where card payments will show.

XRaySpeX · ‎25-12-2020

Does the email have a link in it that it tells you to click? Don't go there but what was the link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎25-12-2020

Does the email have a link in it that it tells you to click? Don't go there but what was the link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

LesleyR1 · ‎25-12-2020

Hi it does have a link ive not opened it. I’ve checked my bank and it says £50 on credit card to EE. So I think it is a scam

Katie_B · ‎26-12-2020

Hello @LesleyR1.

Our customer service team will be able to confirm if your order has been received OK.

If the payment has also been taken from your account I would advise reporting this email by forwarding it to phishing@ee.co.uk.

Katie 🙂

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Cards on file