Cant register as PAYG

[Covmin]

I keep getting this message trying to register my sim!Sorry, you can only associate a number for an EE Consumer or Small Business plan. If you're having trouble, call 150 from your EE phone.

[James_B]

Hi @Covmin,

Welcome to the EE Community. 🙂

Have you recently switched a number from a corporate account to pay as you go?

Thanks

James

[juliagooglia123]

Same problem here.  I've bought both my children Smartwatches for Xmas and had to buy sim cards for each.  I bought an EE card for one and Giffgaff for the other.  I've successfully setup the giffgaff within minutes but I'm getting this error with EE 😞

And it's Xmas day so I don't want to be phoning EE 😞  Isn't there a quick way I can sort it out online?  So disappointing because I've been with EE/T-mobile forever, but can't add it to my account and it didn't work when I created a new account either.

[Katie_B]

Hello @juliagooglia123. 

You can't add a PAYG no. to an existing contract MyEE account. 

Did you try setting up a new account with a different email?

Have you topped the SIM up?

Speak soon, 

Katie.

[juliagooglia123]

It didn't work when I set up a new account. Also I phoned 150 and it said it only tops up UK numbers. I bought it from amazon. Title said "EE Mobile Sim Pay As You Go Standard & Micro, Nano sim card UK" but packaging says international 🤷‍♀️ I've now ordered another giffgaff sim because I don't seem able to do anything with this sim.