Cant use fast top up wont accept my number

[suesue77]

Ive been topping up my phone using this website for years but this month when i click on fast top up and write in my number i get a message saying "We're not able to accept payments to that number. Please try again". 

My number is still active as i constantly use it. I'm also unable to use the top up option by clicking on MY EE as whenever i click on that link i'm taking to a page asking if i want to leave EE.

Any help would be much appreciated 

[Christopher_G]

Hi @suesue77

Welcome to the community.

Could you try on a different device or browser and let us know if it works any better please?

Thanks

Chris

[suesue77]

I've tried on a different browser as well as trying on my mobile and ipad but i get the same result. Every time i click on My EE> Top up , i'm sent to a page asking if i'm Thinking of leaving T-mobile.

[James_B]

Hi @suesue77,

Please get in touch with Customer Care so our Tech Gurus can look into this for you.

They'll be happy to help. 🙂

James

[SueTurner]

I'm having exactly the same problem - it is so frustrating!  Are you trying to get rid of your PAYG customers!

[Leanne_T]

Hi @SueTurner

Thanks for coming to the community. 

When was the last time the account was topped up? 

Are you on T-Mobile or EE? 

Leanne.