Cant track item ordered on friday

Terri79
Investigator
Investigator

‎24-06-2019 12:14 PM

Hi ordered a I pad on friday saus it would be delivered in 48 hours had confirmation e mail but cant track order 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎24-06-2019 02:11 PM

@Terri79  Yove not had a tracking number as your order hasn't been processed, I would call customer service about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Jon_K
Former EE Employee

‎24-06-2019 03:18 PM

Hi @Terri79.

 

Welcome to the community 🙂

 

I'd recommend following @Chris_B's advice and contacting our Mobile Care Team if you don't have a tracking number to use in our online tracker.

 

Let us know how you get on, hopefully it comes soon!

 

Jon

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Terri79
Investigator
Investigator
In response to Jon_K

‎24-06-2019 05:36 PM

I have a tracking number but it's saying that they cant do that and it's been confirmed says on way to you 

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Leanne_T
EE Community Support Team
In response to Terri79

‎25-06-2019 07:28 AM

Morning @Terri79

 

Thanks for coming back to us.

 

If you give our Mobile Care team a call, they will be able to get this looked into for you.

 

Let us know how you get on 🙂

 

Leanne.

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