Cant add to plan

[Jimmy_nail1983]

Whenever I try and go to the add to plan page, it tells me i have to be within the first 17 month of my contract despite being in month 5. Anyone else have this issue?

[Dronebros]

I’ve tried to add AirPods to my plan and I doesn’t do anything just tell me to log in after I already have. Then I do it again and still nothing, I was only Sent a message saying I can do it just under a week ago. 

[Katie_B]

Good Morning @Jimmy_nail1983 

Thanks for coming to the community. 

Since last night, have you been able to successfully add the item to your account?

What stage do you get to when you are given this error?

Speak soon, 

Katie 🙂

[Katie_B]

Hi there @Dronebros. 

Welcome to the EE Community. 

How far into your pay monthly contract are you?

Are you trying to add the 1st Gen or 2nd Gen?

Speak soon, 

Katie.

[Jimmy_nail1983]

I don't even get to the items page. All I get is the error message saying I have to be in the first 17 months of my contract (which I am.)

[Katie_B]

Thanks for getting back to me @Jimmy_nail1983. 

I have sent you a private message, please take a look and get back to me. 

Katie 🙂

[steven-93]

I'm having the same problems since yesterday. I choose the product I want which is the Xbox One S (all digital) whilst I'm logged in, then it say's you have to log in, which I do again which then takes me to the beginning of choosing a device again. This then keeps happening over and over again,

[Katie_B]

Hello @steven-93.

I have replied to your other THREAD. 

Katie.

[Lee44]

same here teying to help message service was not much help 

[James_B]

Hi @Lee44,

Welcome to the EE Community. 🙂

Which error message are you seeing when trying to place your order?

Thanks

James