Cancelling within 14 days if the seal is broken

LINS3
Visitor

‎29-09-2021 10:18 PM

Hi,

I am panicking.

I have just upgraded and received my new Z flip3 today.

I have opened and set it up today.

I am a diabetic and going to be started on Dexcom G6 tomorrow. I was just absently flicking through  dexcom information and apparently the app is not compatible with this phone. 

So will have to change it ( every other phone is OK apart from fold and flip - no idea why??) but with the seal being broken I am panicking.

Any advice about app or being able to return the phone would be greatly appreciated.

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎29-09-2021 10:22 PM

You are entitled ty it out & return it FoC. That's what the 14-day cooling-off period is for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jon_K
Former EE Employee

‎30-09-2021 08:07 AM

Hi @LINS3.

 

Welcome to the community.

 

That's great advice from @XRaySpeX.

 

If you need to return your device within 14 days, you'll need to get in touch with our Customer Care team.

 

Jon

0 Helpful