Cancelling order of phone

[LizzieM1997]

Hi there,

i had a chat on the EE helpline to Rahul, about cancelling my upgrade phone as I Made a mistake by clicking the deal, I was just being curious, but then I asked him if, “so the phone isn’t coming” he said no don’t worry about that. I was reliefed that it isn’t coming but I got an notification on my upgraded phone is being delivered tomorrow so I’m a bit confused to why that is. 

Regards 

elizabeth 

[XRaySpeX]

@LizzieM1997: As you ordered it online you have a statutory 14-day cooling-off period from delivery to cancel FoC anyway. 

[Leanne_T]

Good Afternoon @LizzieM1997

Thanks for posting on the community.

Was the notification from DPD or us?

Speak soon, Leanne 🙂

[LizzieM1997]

It wasn’t from DPD, I’ve already phoned you guys and the guy said that it’s passed from cancelling so when th phone arrives I need to refuse it and it will get sent back to yourself, but I’m actually annoyed that the guy Rahul said that it won’t be coming, but thanks again guys 

[LizzieM1997]

Sorry I meant was and I got the notification as well from EE

[Leanne_T]

Hi @LizzieM1997

I am sorry you were advised this,

If you need anything further let us know.

Leanne 🙂

[LizzieM1997]

I’m a wee bit disappointed in the service if I’m honest, but overall you guys helped a lot thank you, also both of notifications were form DPD and EE, but hopefully the delivery  person will be okay with taking it back. 

[Leanne_T]

Hi @LizzieM1997

Let us know how you get on.

Thank you for coming here and letting us know.

Leanne.

[XRaySpeX]

Thanks! You're welcome :)! Glad I could be of assistance.