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Cancelling contract because of mental health

pc_554
Visitor

‎17-11-2021 04:16 AM - edited ‎17-11-2021 04:24 AM

Hi

 

I have 2 phone contracts with EE that I'm a few months into.

 

Recently, I've had some big financial problems and mental health issues.

 

I don't have enough money each month to pay for my phone contracts and they last until 2023.

 

I'm already stressed as it is and I don't need to be worrying about paying over £100 a month for a phone.

 

Is there any way to get the contract cancelled early for mental health reasons? I’m also registered disabled. The phones can be sent back to EE if needed.

 

Thanks

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎17-11-2021 06:20 AM

Hi @pc_554 

 

You will need to speak to CS on 150 about this request. There is no account access on these forums.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎17-11-2021 07:46 AM

Hi @pc_554,

 

Welcome to the EE Community. 🙂

 

I'm sorry to hear of the issues you are facing. Please get in touch with Customer Care and the team will do everything they can to support you.

 

James

0 Helpful