Hello, I actually left UK few days ago. And I changed the sim card. I am not using the number, but I noticed just before to be charged from my bank account. I forgot to cancel in advance.. sorry for that. Could I get a refund and cancel that contract now?
And also I am wondering if I am able to keep my number when I re-contract next time.
You won't get a refund just because you forgot to cancel.
You can ask to move the number to PAYG so you can keep the number but you need to make a chargeable call or text to keep the number active every 6 months.
BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15) If I have helped please click the THUMB/SOLUTION buttons below
@eunhwa Is your contract at its minimum term ? If it’s not you’ll have to pay off the remaining term of the contract. And no you’ll have to call as the account is in your name.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
03-06-202005:33 AM - last edited on 03-06-202007:37 AM by DanielPA
It passed, so I don't have any panelty of cancellation at the moment. But I am currently out of UK, should I use an overseas call? I was going to ask to my friend.. --
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