Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2661 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15588 Views
  • 51 replies
  • 65 Helpful

Esim new phone

My Iphone stopped working recently and I sent it to Apple Care. They just contaced me saying they are sending me a new device since the other one is not going to work. My previous phone had a dual SIM for my UK and Mexican number. The esim was for EE...

Cancelling contract and refund

Hello, I actually left UK few days ago. And I changed the sim card. I am not using the number, but I noticed just before to be charged from my bank account. I forgot to cancel in advance.. sorry for that. Could I get a refund and cancel that contract...

eunhwa by Investigator
  • 765 Views
  • 5 replies
  • 0 Helpful

Contract cancellation

Hi,Does anyone know how you go about ending your contract? And if you end it can you swap your number to new phone/different network?Is there a number to ring/text? I have tried to get online chat to help but is not working at the minute due to covid...

EE Perks code not valid

Hi, trying to purchase a Samsung galaxy flip z phone in mirror purple on the 40gb no swappable benefit plan but it’s saying that it’s not valid, generated 2 different codes directly through your EE perks website but both not valid, please help

JohnLeeG by Investigator
  • 489 Views
  • 1 replies
  • 0 Helpful

Ordered a news sim

Hi I ordered a sim today and they ask me to call a number. Is my EE order confirmed or not? 

Anik by Investigator
  • 487 Views
  • 5 replies
  • 0 Helpful

EE perk code invalid

Hi,  I’m trying to upgrade my phone plan and putting in the EE perk code I got from the website but it keeps coming up with the voucher being invalid. Is there any way of applying this voucher?  

Lfraser by Visitor
  • 426 Views
  • 1 replies
  • 0 Helpful

Receiving a call from the USA

Good afternoon all.  I have received a call from the USA  ( I am in England ). I've been reading my terms and conditions but struggling to find prices for recieving a call from the states while in the UK.  Does it cost to receive an international cal...

mick1987 by Explorer
  • 4573 Views
  • 5 replies
  • 5 Helpful

Resolved! Re: No order delivery date

I’ve had the same problem of upgrading but received no phone as yet,over 3 weeks ago and no messages to say when I will receive it. I got a confirmation email with the order number but not heard anything since.